Return & Refund

Return

If you are not completely satisfied with your purchase from our store, you may return it with the following requirements. Your purchase on our store can only be return with:

1.  Online return must be requested within 24 hours after delivery.

2. Item must be returned to our store within 2 working days after the email requested.  

Note: Item received after 3 days or without tag cannot be returned. Only those items are eligible for consignment will be returned to the client. 

We provide free delivery for all confirmed purchase in Singapore and Vietnam.

Return orders in Singapore and Vietnam - $5 will be charged upon your delivery destination. 

Return orders for international - Shipping cost will be borne by the customer. 

 

To request a return online:

Email to us with information about your order/ name/ address/ contact info/ date of purchase/ and your invoice. Once everything is confirmed, a return request confirmation mail will be sent out to you by our customer care team. 

 

Refund

You will receive an email once your return item has been received. Once complete, You will get 100% refund with authenticity issue by a reputable authenticator within 7 days. Full refund in the case the item is not described in the advertisement. Please note, credit card refunds may take up 5 -7 working days for your bank to complete, depending on their processing time. This can vary greatly between card issuers.